Effective Date: January 5, 2026
At Zeon Creation, we are committed to delivering high-quality IT and digital solutions that meet our clients' requirements. This Refund Policy explains how payments and refunds are handled for our services.
This Refund Policy applies to services provided by Zeon Creation, including:
For most projects, an advance payment may be required before work begins.
Once development, design, planning, or other project work has started, the advance payment is generally non-refundable, as it covers time, resources, planning, and work already allocated to the project.
If a client cancels a project after work has started, Zeon Creation may retain payments corresponding to work already completed, resources committed, and approved third-party expenses.
If the amount paid exceeds the value of the completed work and applicable costs, any eligible balance may be considered for refund at Zeon Creation's discretion and subject to the project agreement.
A refund may be considered when:
Refund eligibility will be determined based on the project scope, work completed, payments received, and the applicable agreement.
Due to the nature of digital services, the following may generally be non-refundable once work has commenced:
Third-party fees are generally non-refundable unless the third-party provider issues a refund.
Clients are responsible for reviewing and approving designs, layouts, features, and other project milestones.
Once a design or deliverable has been approved, payments relating to that completed work are generally non-refundable.
Additional changes outside the agreed scope may be charged separately.
Refunds will generally not be provided for delays caused by the client, including:
The project timeline may be adjusted accordingly.
Due to the digital nature of our services, completed digital products, source code, design files, websites, applications, or other digital deliverables may not be eligible for a refund once they have been delivered or made available to the client, except where required by applicable law or agreed otherwise in writing.
To request a refund, the client should contact Zeon Creation using the contact information below and provide:
Each request will be reviewed individually.
If a refund is approved, it will generally be processed using the original payment method where reasonably possible.
Processing times may vary depending on the payment provider, bank, or financial institution.
Any applicable transaction, processing, or third-party fees may be deducted from the refundable amount where permitted by law and the applicable agreement.
Clients are encouraged to contact Zeon Creation before initiating a chargeback.
Unauthorized or unjustified chargebacks may result in suspension of services while the matter is investigated.
Zeon Creation reserves the right to provide relevant project records, invoices, communications, approvals, and payment information to the applicable payment provider or financial institution when responding to a disputed transaction.
This Refund Policy does not limit any consumer rights or other rights that cannot legally be excluded under applicable law.
Where a written project agreement contains specific refund terms, those terms will apply to the extent permitted by law.
Zeon Creation may update this Refund Policy from time to time.
Any changes will be published on this page with the updated effective date.
For refund requests or questions regarding this policy, please contact:
Zeon Creation
Email: refund@zeoncreation.in
Last Updated: January 5, 2026